Casiku Licence Information
This page sets out the verified corporate and regulatory information relating to the Casiku gambling service available to customers in Great Britain. It explains the scope of the operating licence, the responsibilities of the licensee and the safeguards that apply to customer accounts.
The Gambling Commission public register identifies White Hat Gaming Limited as the licensed operator associated with Casiku. White Hat Gaming Limited is incorporated in Malta under company registration number C73232. Its head office is recorded as Cornerstone Business Centre, Mosta, MST 1180, Malta.
Licence details can be checked directly through the Gambling Commission public register.
Operator and Licence Details
- Licensed operator: White Hat Gaming Limited
- Company registration number: C73232
- Country of registration: Malta
- Gambling Commission account number: 52894
- Remote operating licence reference: 052894-R-329546-008
- Regulatory authority: Gambling Commission of Great Britain
- Licence status: Active
- Permitted territory: Great Britain, comprising England, Scotland and Wales
- Minimum age: 18 years
The active combined remote operating licence covers remote casino gambling, bingo, gambling software, general betting on real events and general betting on virtual events. A remote casino operating licence permits the provision of casino games through websites, mobile devices and other approved means of remote communication.
Malta Gaming Authority Authorisation
White Hat Gaming Limited also holds Malta Gaming Authority B2C licence number MGA/B2C/370/2017. This authorisation is separate from the Gambling Commission licence used for customers in Great Britain. Regulatory rights, complaint procedures and customer protections depend on the jurisdiction from which the gambling service is accessed.
Legal and Regulatory Framework
The licensed Casiku service must operate in accordance with the Gambling Act 2005, the Licence Conditions and Codes of Practice issued by the Gambling Commission and other legislation applicable to remote gambling in Great Britain. These requirements are intended to ensure that gambling remains fair and open, is not associated with crime and does not expose children or vulnerable persons to harm.
The Gambling Commission licence applies to gambling offered to consumers in Great Britain. It does not automatically authorise the operator to provide gambling services in every part of the United Kingdom or in another country. Access may be restricted where local legislation, regulatory conditions or the operator’s terms prohibit participation.
Age and Eligibility Requirements
Casiku gambling services are restricted to persons aged 18 or over. A customer must provide accurate personal information and must not register or play on behalf of another person. Identity and age checks may be completed before an account is permitted to gamble, deposit funds or access other regulated services.
Customers are responsible for ensuring that online gambling is lawful in the place where they are located. The operator may suspend or close an account where the customer does not meet the applicable age, residency, identity or eligibility requirements.
AML and KYC Controls
White Hat Gaming Limited is required to maintain risk-based anti-money laundering and counter-terrorist financing controls. These controls support compliance with the Proceeds of Crime Act 2002, the Terrorism Act 2000, applicable money laundering regulations and Gambling Commission requirements.
Know Your Customer procedures may include:
- verification of the customer’s full legal name, date of birth and residential address;
- assessment of identity documents and proof of address;
- verification that a payment method belongs to the registered account holder;
- monitoring of deposits, withdrawals, betting activity and unusual transaction patterns;
- source of funds or source of wealth checks where required by the assessed level of risk;
- screening against sanctions, politically exposed person and adverse information records;
- restriction of accounts where required information is incomplete or inconsistent;
- reporting of suspicious activity to the competent authorities where a legal reporting duty arises.
A customer may be asked to provide a passport, driving licence, bank statement, payment record, tax document, payslip or another suitable record. The precise documents depend on the circumstances of the account and the regulatory purpose of the review. Funds may be withheld from withdrawal while lawful verification checks remain outstanding.
Customers must not use third-party payment instruments, conceal the origin of funds, provide false information or use an account for financial transactions unrelated to genuine gambling activity.
Protection of Personal Data
Personal data must be processed in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018 and other applicable privacy legislation. Information may be used to administer accounts, process payments, verify identity, prevent fraud, meet regulatory duties, provide customer support and maintain the security of the gambling service.
Appropriate data protection measures should include:
- encryption of information during transmission and appropriate protection of stored records;
- role-based access controls and authentication requirements;
- monitoring designed to identify unauthorised access or suspicious activity;
- data minimisation and defined retention periods;
- security assessments covering systems and relevant service providers;
- incident response and legally required personal data breach procedures;
- contractual safeguards for processors handling customer information.
Personal information may be disclosed to identity verification providers, payment processors, fraud prevention services, professional advisers and competent public authorities where there is a lawful basis. Customers may exercise applicable rights of access, rectification, erasure, restriction, objection and data portability. Certain records may be retained despite a request for deletion where retention is required for gambling regulation, taxation, fraud prevention or anti-money laundering purposes.
Fair Gambling and Account Protection
Licensed games must be provided in accordance with regulatory standards governing fairness, transparency and technical security. Material game rules, payment conditions, promotional restrictions and withdrawal requirements must be made available before they become binding on the customer.
Customer funds must be handled in accordance with the level of protection disclosed by the licensed operator. The applicable protection arrangement should be reviewed in the operator’s terms before money is deposited. Regulatory licensing does not remove the financial risks associated with gambling and does not guarantee that a customer will win.
Responsible Gambling
Casiku is intended solely for recreational gambling by adults. The licensed operator must maintain procedures for identifying and responding to indicators of gambling-related harm. Customers must be given access to information and controls that allow them to manage their gambling.
Depending on the regulated service and account status, responsible gambling measures may include:
- deposit and spending limits;
- time and session controls;
- reality checks and account activity records;
- temporary time-outs;
- self-exclusion from the operator’s services;
- participation in the national GAMSTOP self-exclusion scheme;
- intervention or account restrictions where harmful gambling indicators are identified.
Gambling must not be treated as employment, an investment or a way to recover financial losses. Customers should use only money that is not required for housing, food, bills, debt repayments or other essential expenditure. Independent information and confidential support are available from GambleAware.
Complaints and Dispute Resolution
A customer who disputes a transaction, account decision, bonus outcome or other aspect of the gambling service should first use the operator’s internal complaints procedure. The complaint should include the registered account details, a clear description of the issue, relevant transaction references and copies of supporting correspondence.
- Submit the complaint through the official customer support channel stated in the licensed operator’s terms.
- Allow the operator to investigate and provide a formal response.
- If the dispute is not resolved, request a final response or deadlock notification.
- After completion of the internal procedure, or if the complaint remains unresolved for eight weeks, refer the gambling dispute to the approved Alternative Dispute Resolution provider identified by the operator.
- For concerns about possible regulatory non-compliance, provide the relevant information to the Gambling Commission.
The Gambling Commission regulates licence compliance but does not normally decide individual customer claims or recover money on a customer’s behalf. Alternative Dispute Resolution is intended for disputes about gambling transactions and the application of contractual terms. Privacy complaints may be raised with the operator’s data protection contact and, where appropriate, with the Information Commissioner’s Office.
Licence Verification and Customer Responsibility
Customers should verify the operator, licence status and domain before creating an account or transferring funds. The licence record should display White Hat Gaming Limited, account number 52894 and the relevant Casiku domain. A copied licence number, regulator logo or statement of official status is not sufficient if the domain itself cannot be connected to the licensee through the public register.
Any material inconsistency between a website and the Gambling Commission register should be treated seriously. Customers should not deposit money or submit identity documents until the operator and domain have been independently verified.